Excel Password Eraser Technical FAQ:

1. Q:What is Excel Password Eraser? What can it do for me?

A: Excel Password Eraser is one of the fastest excel password removal software for removing lost or forgotten passwords for Microsoft Excel(xls). It can remove the open password and restriction within a few seconds.

2. Q:What versions of MS Excel does it support?

A: Excel Password Eraser support removing password for xls file on all versions of Microsoft Excel 97, 2000, XP, 2003, 2007 and 2010.

3. Q:What is the system and hardware requirements of Excel Password Eraser?

A: Excel Password Eraser is compatibal with Windows 10/8.1/8/7/Vista/XP/2019/2016/2012/2008/2003/2000(32-bit or 64-bit), Hardware requirements:

1 GHz processor (2.4 GHz is recommended);

128 MB of RAM (1 GB is recommended);

4 MB of free hard disk space.

Internet access: 1M or above.

4. Q:What types of Excel files can I remove with Excel Password Eraser?

A: With Excel Password Eraser, you can remove password from Excel spreadsheets (.xls) created in Microsoft Office 97 - 2010 with default protection.

5. Q:What is decryption credit?

A: Decryption credits represent a number of documents (protected with "open" password) which you can decrypt. The decryption credit was required for each successfully decryption. When you successfully buy a Office/Word/Excel Password Eraser lisence, there is one decryption credit available and you can done decryption for one document. If you want to decrypt more documents, you need to buy more Decryption Credits. After each document decryption your credits will be decreased by one.

You can purchase decryption credits only after purchasing license of the program. After you register the program with your registration information, you can purchase additional credits by clicking "Credits" button or "Help | Add decryption credits" on menu bar.

6. Q:Why the program decrypted my document partially? May I decrypt all contents of my Excel document?

A: You may use the trial version of Excel Password Eraser that it just can decrypt part of the content. If you want to decrypt full document, you need to purchase the full version from our website.

7. Q:Can the program recover original password to open the document?

A: No, it cannot. Excel Password Eraser cannot recover original password to open the document, it can only remove the password and restriction so you can open it without password.

8. Q:Why the program shows that I have zero decryption credit?

A: Zero decryption credits means that you have already spent all your credits for decryption. To decrypt more documents you need to purchase additional credits by selecting "Credits" button or "Help | Add decryption credits" menu item.

9. Q:Does the program send the document to your server when I decrypt it? Is it safe?

A:The program does NOT send the document to our server. Excel Password Eraser guarantees secure on Online Decryption Service. It sends only some service bytes from the document header (these bytes stored in the beginning of the document, but it is not content bytes). Our server does not keep any documents that the decryption process actually operating on your own computer. Your privacy is absolutely guaranteed.

10. Q:Can I decrypt my document without Internet access?

A: Excel Password Eraser provides an secure Online Decryption Service, So access to Internet is required

11. Q:Can your program remove protection from documents with long multilingual passwords?

A: The program can instantly unprotect documents protected with "open" password regardless of length, complexity and language. The program doesn't care how long and complex the password is. The strength of the password has no effect on the speed of unprotection.

12. Q:What's the difference between the trial version and full version?

A: Excel Password Eraser only tests your Excel document protected with "open" password, but cannot remove its password or decrypt the contents. If you want to open the document without limitation, please purchase the full version. What's more, we do not guarantee thorough technical support for users of the trial version. Purchasers of the full version of the program can receive guaranteed priority technical support.