Order FAQ:

1: Q: How to order software online? What payment methods do you support and which is the quickest way to purchase the software?

A: Choose a product you desired and choose right edition, click Buy Now button next to the product on our website. It is available for each buy/purchase button on the website. Generally, credit card is the quickest way for payment, for you can receive an email containing the download link or license code in minutes after your purchasing. Of course we accept all kinds of payment methods, like Credit-card online, Credit-card by phone, Credit-card by fax, purchase order, check/wire transfer, PayPal, ACH, postal mail, etc.

2. Q: How long can I recieve the license or key code after payment? What should I do if I don’t receive the email or can not download the product from the link in email?

A: After purchasing, the payment processor (Regnow) will send the confirmation email containing the confirmation information, your invoice and the receipt to you within 24 hours once your order is validated, generally within a few minutes. If you don't receive the email, please check your spam box. You can also tell us your order ID and the program you purchase by email, and we'll resend a download link or key code to you.

3. Q: When click "Buy Now" on your website, I'm navigated to another website, is my order secure?

4. Q: How about my privacy on the filling-up form sheet?

A: Your private information will be protected and used for the purpose of examining and fulfilling contracts and providing technical support, etc. Use of the data beyond these parameters is not permitted. Any of your personal data will not be passed to third parties, sold or rented without your express authorization.

5. Q: What currencies do you accept?

A: Euro, US dollar, British pound, Australian dollar, Japanese yen, Canadian dollar, Swiss franc, Russian rouble, Brasilian real, Norwegian krona, Swedish krona, Polish zloty, Chinese renminbi yuan, Taiwan dollar, Indian rupee are all available. When ordering online, you can select from a number of currencies to display product prices for your currency.

6. Q: How do I re-download software that I have already purchased? I lost my registration information. What do I do?

A: To re-download software you have already purchased, please submit a request to us, with the Order ID and/or email address that was used in placing the order. Once we confirmed the situation, we will provide you another download link.

Registration information is available in your order confirmation email. If you are not able to locate this email, please submit a request to us, with the Order ID and/or email address that was used in placing the order. We will work with you to locate the order in our database, and resend any applicable registration information.

7. Q: What is "Extended Download Service" and what is "Back Up CD" on order page?

A: The Extended Download Service is an optional service offered by the payment processor SWREG with additional cost. Once you purchase this service, you'll be entitled to re-download service for the product you purchased within 2 years, which means that the service provider will keep backup copy of the current version of the product you purchased, and allows you to redownload it from the link if you lost your software. Tthe extended download service is selected by default. If you don't want to order the service, you can simply remove it by clicking the trash can button.

Get it on CD/Back up CD is a CD which contanis your purchased product backup copy. If you want to recover a forgotten Windows login password and you cann't install Password Recovery Bundle to create a bootable disk on another computer, you can buy this CD so that you can direct use it to recover your Windows password. Just buy the software and add an option "Add Back up CD" under it.

8. Q: After placing the order, can I cancel it?

A: We are sorry that your order cannot be canceled.
Due to orders are processed and fulfilled automatically, once an order is processed, it cannot be canceled. If you want a refund, please see our Refund Policy.