Office Password Eraser Technical FAQ:

1: Q:What is Office Password Eraser? Waht can it do for me?

A: Office Password Eraser is currently the fastest way to open a password-protected document that it can can easily remove "open" password in seconds (often instantly) for both Microsoft Word(doc) and Excel(xls).

2. Q:What versions of Microsoft Office does it support?

A: Office Password Eraser supports all versions of Microsoft Word 97 - 2010, Microsoft Excel 97 - 2010.

3. Q:What is the system and hardware requirements of Office Password Eraser?

A: Office Password Eraser can run on Windows 10/8.1/8/7/Vista/XP/2019/2016/2012/2008/2003/2000(32-bit or 64-bit), Minimum hardware requirements:

1 GHz processor (2.4 GHz is recommended);

128 MB of RAM (1 GB is recommended);

6 MB of free hard disk space.

4. Q:What types of files can I remove its password with Office Password Eraser?

A: With Office Password Eraser, you can remove password from Word documents (.doc) and Excel spreadsheets (.xls) created in Microsoft Office 97 - 2010 with default protection.

5. Q:What is decryption credit?

A: Decryption credits represent a number of documents (protected with "open" password) which you can decrypt. The decryption credit was required for each successfully decryption. When you successfully buy a Office/Word/Excel Password Eraser lisence, there is one decryption credit available and you can done decryption for one document. If you want to decrypt more documents, you need to buy more Decryption Credits. After each document decryption your credits will be decreased by one.

6. Q:Why the program decrypted my document partially? May I decrypt all contents of my document?

A: You may use the trial version of Office Password Eraser that it just can decrypt part of the content. If you want to decrypt full document, you need to purchase the full version from our website.

7. Q:Can the program recover original password to open the document?

A: The current program version cannot recover original password to open the document (in principal), it can only remove it and decrypt the document for you.

8. Q:Why the program shows that I have zero decryption credits?

A: Zero decryption credits means that you have already spent all your credits. To decrypt more documents you need to purchase additional credits by selecting "Credits" button or "Help | Add decryption credits" menu item.

9. Q:Does the program send the document to your server when I decrypt it? Is it safe?

A: Office Password Eraser guarantees secure on Online Decryption Service. The program does NOT send the document to our server or anywhere. It sends only some service bytes from the document header (these bytes stored in the beginning of the document, but it is not content bytes). Our server does not keep any documents that the decryption process actually operating on your own computer. Your privacy is absolutely guaranteed.

10. Q:Can I decrypt my document without Internet access?

A: Office Password Eraser provides an secure Online Decryption Service, So access to Internet is required.

11. Q:Can your program remove protection from documents with long multilingual passwords?

A: Office Password Eraser can instantly unprotect documents protected with "open" password regardless of length, complexity and language. The program doesn't care how long and complex the password is. The strength of the password has no effect on the speed of unprotection.

12. Q:What's the difference between the trial version and full version?

A: Office Password Eraser only tests your Word/Excel document protected with "open" password, but cannot remove their password or decrypt them. If you want to open them without limitation, please purchase the full version. What's more, we do not guarantee thorough technical support for users of the trial version. Purchasers of the full version of the program can receive guaranteed priority technical support.